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Cancellation and Refund

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Cancellation and Refund

At Empire Web Hub, we strive to provide exceptional digital marketing and SEO services. This Cancellation and Refund Policy outlines our procedures regarding cancellations and refunds for our services. By engaging with our services, you agree to the terms outlined in this policy.

1. Cancellation of Services

1.1 Client-Initiated Cancellations

Clients may cancel services at any time by providing written notice to Empire Web Hub at info@empirewebhub.com. Cancellations will take effect at the end of the current billing cycle, and no further charges will be incurred after the cancellation date.

1.2 Empire Web Hub-Initiated Cancellations

Empire Web Hub reserves the right to cancel services if a client fails to comply with our Terms and Conditions or if we believe the continuation of services is not in our best interest. Clients will be notified via email prior to cancellation.

2. Refund Policy

2.1 General Refunds

  • Monthly Services: For services billed on a monthly basis, refunds will not be provided for any portion of the current month once payment has been processed.
  • Project-Based Services: For project-based services, a refund may be considered only if the project has not commenced. If the project has started, no refund will be issued.

2.2 Satisfaction Guarantee

We aim for 100% client satisfaction. If you are dissatisfied with our services, please contact us within 30 days of receiving our service. We will work with you to address your concerns and, if necessary, offer a partial refund based on the work completed.

3. Chargebacks

Clients who initiate chargebacks or disputes with their payment providers without prior communication with Empire Web Hub will be subject to immediate service suspension. We encourage clients to reach out directly with any concerns before taking such actions.

4. Changes to This Policy

Empire Web Hub reserves the right to update this Cancellation and Refund Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. Your continued use of our services after any changes indicates your acceptance of the revised policy.

5. Contact Us

If you have any questions about our Cancellation and Refund Policy, please reach out to us at: info@empirewebhub.com